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METROWEST
FY2009 PLAN OF SERVICE GOALS
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Mission Statement
Metrowest, a membership-driven
organization of multitype libraries, provides access to resources and services
that augment the capacity of individual member libraries. Mobilizing a small force of highly
skilled employees and the cooperation of our members, we deliver continuing
education and technological expertise, high level reference and consulting
services, shared materials, and advocacy leadership to ensure the relevance and
vitality of libraries in Metrowest Massachusetts.
MetrowestÕs
mission is reflected in the following service goals of the Regional Plan of
Service.
3.
Interlibrary
Loan Services: A. Provide member libraries with access to resources through
regional interlibrary loan services; B. Provide member access to resources
through development and maintenance of MassCat.
4.
Continuing
Education and Training: Design and deliver high quality continuing education
workshops in response to evolving member needs and user expectations.
5.
Advisory
& Technical Assistance: Increase membersÕ relevance through exposure to and
implementation of new technology, and provide technology consultation and
training to assist members in planning and implementation of new technologies
Metrowest
Services are provided through state funds administered by the
Massachusetts
Board of Library Commissioners
FY2009 Plan
of Service |
GOAL I: Facilitate
resource sharing by setting in place an efficient and cost effective method for
delivery of materials and information for participating Metrowest libraries and
between Metrowest and the other Regional Systems. Delivery volume has increased
significantly as a result of the system in place at the Minuteman Library
Network (MLN) Metrowest will continue to carefully monitor the volume of
delivery at each library. To help control costs, Metrowest will adjust the
delivery schedule as necessary.
Metrowest will provide on-site
delivery to member libraries of library materials and official communications
of Metrowest member libraries, in accordance with Regional guidelines.
1.
Finalize
the LSTA funded Business Plan.
2.
Facilitate
the Metrowest/Minuteman Library Network Delivery Committee, review charge for
most effective delivery service with a minimum of 3 meetings annually
3.
Monitor
the delivery service to maintain efficient movement of library materials
4.
Review
and revise standards for providing and receiving delivery as necessary
5.
Review
and revise delivery routes and schedules with delivery company as necessary
6.
Facilitate
delivery solutions for MassCat participants
7.
Provide
updated delivery information through Metrowest website
8.
Cooperate
with other regions to facilitate statewide delivery
Measures:
Member satisfaction
Review contract for compliance by delivery company
Random Survey for turn-around time and/or effectiveness
of delivery
GOAL II:
A. Provide direct and mediated supplemental reference resources and services to
assist with questions beyond the scope of member libraries individual
collections, including expanded web resources, through a contract with the
Newton Free Library.
1.
Provide
supplemental reference and referral service to all member libraries
2.
Provide
direct non-resident access to regional reference center
3.
Provide
reference contact information and forms on the Newton Free LibraryÕs website
4.
Coordinate
training programs on supplemental reference services through the Newton Free
Library
5.
Review
and revise protocols for use of the Newton Free Library supplemental reference
services as needed
6.
Assess
current and future supplemental reference and research needs of members
7.
Negotiate
with the Newton Free Library for effective reference and research services for
member libraries
8.
Collaborate
with the Newton Free Library to provide links to useful web accessible
reference materials
Measures:
Survey on effectiveness of service
GOAL II: B.
Provide member libraries access to shared electronic databases.
1.
Work
closely with MBLC, the other Regions, and networks, to evaluate and provide
cooperative access to the most useful, cost effective, web accessible
electronic databases
2.
Provide
technical support for electronic database setup and access
3.
Continue
to provide support FAQs on Metrowest website
4.
Review
the evaluation data, annual use statistics, and recommend shared databases to
be provided by the region, with input from the Metrowest/Minuteman Reference and
Database Committee and member survey results
5.
Investigate
and implement ways to actively promote the use of electronic databases to
member libraries and their end users.
Measures:
Usage statistics databases
Website statistics
Evaluate databases to determine the ones that best meet
the needs of the membership
GOAL III A: Provide member libraries with access to
resources through regional interlibrary loan services.
1.
Provide
mediated Interlibrary Loan services through a contract with the Wellesley Free
Library.
2.
Review
and analyze the mediated interlibrary loan service considering alternative
methods for obtaining resources, i.e. MassCat, and the Virtual Catalog
3.
Provide
ILL contact information and forms on the Wellesley Free LibraryÕs website
4.
Review
protocols and procedures, evaluate performance criteria, and assess current
needs of members
5.
Coordinate
training programs on borrowing, lending, and delivery policies and procedures
through the Wellesley Free Library
Measures:
Contract with the Wellesley Free Library (ILL Provider)
Usage statistics
GOAL III B: Provide member access to resources through
development and maintenance of MassCat.
1.
Continue
implementation of Open Source (LibLime) vendor migrartion
2.
Continue
development and implementation of low cost conversion of records to machine
readable format (MARC) for MassCat (as part of the MBLCÕs continued development
of a virtual catalog)
3.
Fund
regionÕs share of the cost of MassCat
4.
Provide
ongoing training to member libraries on using MassCat, including the ILL
function.
5.
Publicize
and promote MassCat
Measures:
Number of MassCat participants and number of holdings
Number of ILLs generated through MassCat
GOAL IV: Design and deliver high quality continuing
education workshops in response to evolving member needs and user expectations.
1.
Working
with Metrowest committees and member input, determine individual and group
needs of member libraries for professional development and develop training
opportunities as appropriate
4.
Sub-contract
with instructors as necessary to meet professional development needs
8.
Promote
use of Metrowest training lab to members
9.
Provide
information about regional continuing education/professional development
opportunities via newsletter, flyers, website, electronic discussion list, blog
and podcasting
10. Continue to develop web accessible
training opportunities, workshop content, and relevant links.
11. Continue to coordinate the planning,
scheduling and promoting of continuing education programs with other regions
and library organizations
Measures:
Annual Survey of Member needs
GOAL V: Increase membersÕ relevance through exposure to and
implementation of new technology, and provide technology consultation and
training to assist members in planning and implementation of new technologies
1.
Determine
individual and group needs of member libraries for advisory and technical
assistance
2.
Continue
to develop, maintain, and circulate a collection of professional materials
including books (available through MassCat) and periodicals
3.
Involve
members in the region through personal contact
4.
Identify,
develop, and publicize sources of expertise to meet the needs of Metrowest
members
5.
Provide
advice and technical support via phone, e-mail, site visits, website, referrals
and training
6.
Identify
opportunities for pilot projects that will encourage member collaboration
7.
Sub-contract
with consultants for advisory and technical assistance as necessary
8.
Continue
to expand useful materials available through the Metrowest website
Measures:
Consultant reports
GOAL VI: Provide
member libraries supplemental services based on expressed needs within the
region.
1.
Participate
in the Massachusetts Regional Library Systems (MARLS) Purchasing Cooperative
― for Library Supplies and Materials
2.
Participate
with other regions in cooperative programming activities, e.g., the summer
reading program
3.
Participate
in the Digital Commonwealth
Measures:
User satisfaction survey
Usage Statistics
GOAL
VII: Provide leadership, manage operations, and provide oversight for the
organization to accomplish regional goals.
1.
Work
with the Executive Board, advisory committees, contracting libraries, and
member libraries to assist staff continue to develop programs and services that
meet member needs
2.
Maintain
an efficient regional office (office space, inventory, fiscal records, and contracts)
Review and revise office procedures as needed
3.
Support
competent personnel through regional staff development opportunities
(conferences, workshops, and continuing education), salary and benefits, job
descriptions, and annual performance reviews
4.
Coordinate
development of the Metrowest Plan of Service and Budget
5.
Develop,
submit, and implement grant proposals and projects as appropriate to support
Regional goals
6.
Continue
to develop advocacy programs with member libraries, for the public, legislators
and funding authorities to advance funding for Regional and other library
services
7.
Foster
partnerships, collaborations and sharing of expertise within and between all
types of libraries
8.
Continue
to provide an
up-to-date and useful website, expanded through podcasting, a blog, discussion
lists, and other formats for communication, dialog, sharing ideas and notice of
events
9.
Participate
in activities of relevant professional organizations, associations, networks,
boards and committees
10. Represent the region and its members
in statewide planning activities
Measures:
Evaluations
Successful implementation of service programs
Successful completion of Plan of Services Goals and
Objectives