|
METROWEST FY2010 PLAN OF SERVICE GOALS
|
Mission Statement
Metrowest, a membership-driven organization of
multitype libraries, provides access to resources and services that augment the
capacity of individual member libraries.
Mobilizing a small force of highly skilled employees and the cooperation
of our members, we deliver continuing education and technological expertise,
high level reference and consulting services, shared materials, and advocacy
leadership to ensure the relevance and vitality of libraries in Metrowest
Massachusetts.
MetrowestÕs
mission is reflected in the following service goals of the Regional Plan of
Service.
3.
Interlibrary
Loan Services: A. Provide member libraries with access to resources through
regional interlibrary loan services; B. Provide member access to resources
through development and maintenance of MassCat.
4.
Continuing
Education and Training: Design and deliver high quality continuing education
workshops in response to evolving member needs and user expectations.
5.
Advisory
& Technical Assistance: Increase membersÕ relevance through exposure to and
implementation of new technology, and provide technology consultation and
training to assist members in planning and implementation of new technologies
Metrowest Services are provided
through state funds administered by the
Massachusetts Board of Library
Commissioners
FY2010 Plan of Service |
GOAL I:
Facilitate resource sharing by setting in place an efficient and cost effective
method for delivery of materials and information for participating Metrowest
libraries and between Metrowest and the other Regional Systems. Delivery volume
has increased significantly as a result of the system in place at the Minuteman
Library Network (MLN) Metrowest will continue to carefully monitor the volume
of delivery at each library. To help control costs, Metrowest will adjust the
delivery schedule as necessary.
Metrowest will provide on-site
delivery to member libraries of library materials and official communications
of Metrowest member libraries, in accordance with Regional guidelines.
1.
Begin
implementation of recommendations from the LSTA funded Business Plan
2.
Facilitate
the Metrowest/Minuteman Library Network Delivery Committee, review charge for
most effective delivery service with a minimum of 3 meetings annually
3.
Monitor
the delivery service to maintain efficient movement of library materials
4.
Review
and revise standards for providing and receiving delivery as necessary
5.
Review
and revise delivery routes and schedules with delivery company as necessary
6.
Facilitate
delivery solutions for MassCat participants
7.
Provide
updated delivery information through Metrowest website
8.
Cooperate
with other regions to facilitate statewide delivery
Measures:
Member satisfaction
Review contract for compliance by delivery company
Random Survey for turn-around time and/or effectiveness
of delivery
GOAL
II: A. Provide direct and mediated supplemental reference resources and
services to assist with questions beyond the scope of member libraries
individual collections, including expanded web resources, through a contract with
the Newton Free Library.
1.
Provide
supplemental reference and referral service to all member libraries
2.
Provide
direct non-resident access to regional reference center
3.
Provide
reference contact information and forms on the Newton Free LibraryÕs website
4.
Coordinate
training programs on supplemental reference services through the Newton Free
Library
5.
Review
and revise protocols for use of the Newton Free Library supplemental reference
services as needed
6.
Assess
current and future supplemental reference and research needs of members
7.
Negotiate
with the Newton Free Library for effective reference and research services for
member libraries
Measures:
Survey on effectiveness of service
GOAL II:
B. Provide member libraries access to shared electronic databases.
1.
Work
closely with MBLC, the other Regions, and networks, to evaluate and provide
cooperative access to the most useful, cost effective, web accessible
electronic databases
2.
Provide
technical support for electronic database setup and access
3.
Continue
to provide support FAQs on Metrowest website
4.
Review
the evaluation data, annual use statistics, and recommend shared databases to
be provided by the region, with input from the Metrowest and Minuteman
Reference and Database Committee and member survey results
5.
Continue
to investigate and implement ways to actively promote the use of electronic
databases to member libraries and their end users.
Measures:
Usage statistics databases
Website statistics
Evaluate databases to determine the ones that best
meet the needs of the membership
GOAL III: A. Provide member libraries with access to
resources through regional interlibrary loan services.
1.
Provide
mediated Interlibrary Loan services through a contract with the Wellesley Free
Library.
2.
Review
and analyze the mediated interlibrary loan service considering alternative
methods for obtaining resources, i.e. MassCat, and the Virtual Catalog
3.
Provide
ILL contact information and forms on the Wellesley Free LibraryÕs website
4.
Review
protocols and procedures, evaluate performance criteria, and assess current
needs of members
5.
Coordinate
training programs on borrowing, lending, and delivery policies and procedures
through the Wellesley Free Library
Measures:
Contract with the Wellesley Free Library (ILL Provider)
Usage statistics
GOAL III: B. Provide member access to resources through
development and maintenance of MassCat.
1.
Continue
development of MassCat Koha system
2.
Encourage
Metrowest members to become full members of the MassCat Koha system
3.
Fund
regionÕs share of the cost of MassCat
4.
Provide
ongoing training to MassCat member libraries
5.
Publicize
and promote MassCat services
Measures:
Number of MassCat participants and number of holdings
Number of ILLs generated through MassCat
GOAL IV: Design and deliver high quality continuing
education workshops in response to evolving member needs and user expectations.
1.
Working
with Metrowest committees and member input, determine individual and group
needs of member libraries for professional development and develop training
opportunities as appropriate
4.
Sub-contract
with instructors as necessary to meet professional development needs
8.
Promote
use of Metrowest training lab to members
9.
Provide
information about regional continuing education/professional development
opportunities via newsletter, flyers, website, electronic discussion list, blog
and podcasting
10. Continue to develop web accessible
training opportunities, workshop content, and relevant links
11. Continue to coordinate the
planning, scheduling and promoting of continuing education programs with other
regions and library organizations
Measures:
Annual Survey of Member needs
GOAL V: Increase membersÕ relevance through exposure to
and implementation of new technology, and provide technology consultation and
training to assist members in planning and implementation of new technologies
1.
Determine
individual and group needs of member libraries for advisory and technical
assistance
2.
Continue
to develop, maintain, and circulate a collection of professional materials
including books (available through MassCat) and periodicals
3.
Involve
members in the region through personal contact
4.
Identify,
develop, and publicize sources of expertise to meet the needs of Metrowest
members
5.
Provide
advice and technical support via phone, e-mail, site visits, website, referrals
and training
6.
Identify
opportunities for pilot projects that will encourage member collaboration
7.
Sub-contract
with consultants for advisory and technical assistance as necessary
8.
Continue
to expand useful materials available through the Metrowest website
Measures:
Consultant reports
GOAL VI:
Provide member libraries supplemental services based on expressed needs within
the region.
1.
Participate
in the Massachusetts Regional Library Systems (MARLS) Purchasing Cooperative
― for Library Supplies and Materials
2.
Participate
with other regions in cooperative programming activities, e.g., the summer
reading program
3.
Participate
in the Digital Commonwealth
4.
Investigate
other potential supplemental services that meet member needs
Measures:
User satisfaction survey
Usage Statistics
GOAL
VII: Provide leadership, manage operations, and provide oversight for the
organization to accomplish regional goals.
1.
Work
with the Executive Board, advisory committees, contracting libraries, and
member libraries to assist staff continue to develop programs and services that
meet member needs
2.
Maintain
an efficient regional office (office space, inventory, fiscal records, and
contracts) Review and revise office procedures as needed
3.
Support
competent personnel through regional staff development opportunities (conferences,
workshops, and continuing education), salary and benefits, job descriptions,
and annual performance reviews
4.
Coordinate
development of the Metrowest Plan of Service and Budget
5.
Develop,
submit, and implement grant proposals and projects as appropriate to support
Regional goals
6.
Continue
to develop advocacy programs with member libraries, for the public, legislators
and funding authorities to advance funding for Regional and other library
services
7.
Foster
partnerships, collaborations and sharing of expertise within and between all
types of libraries
8.
Continue
to provide an
up-to-date and useful website, expanded through podcasting, a blog, discussion
lists, and other formats for communication, dialog, sharing ideas and notice of
events
9.
Participate
in activities of relevant professional organizations, associations, networks,
boards and committees
10. Represent the region and its
members in statewide planning activities
Measures:
Evaluations
Successful implementation of service programs
Successful completion of Plan of Services Goals and
Objectives